Returns
At JOIA Clothing, we want you to be happy with your purchase! If you're not completely satisfied with your order, we’re here to help.
Returns
- You can return any unworn, unwashed, and unused item within 30 days of your purchase.
- All original tags must be attached, and the item must be in its original packaging.
- Return shipping costs are the responsibility of the customer. We recommend using a trackable shipping method to ensure your return reaches us safely.
Return Process
- Email us at returns@joiaclothing.com with your order number and reason for return to initiate the process.
- Once approved, you’ll receive instructions on where to send your item back.
- Please send the item(s) back to the provided address, ensuring it meets the return conditions outlined above.
Refunds
- Refunds will be processed to the original payment method within 7-10 business days after receiving and inspecting the return.
- We do not refund the original shipping cost.
Exchanges
- We currently do not offer direct exchanges. If you would like a different size or style, please return your item and place a new order.
Non-returnable items
- Discounted or sale items are final sale and cannot be returned.
- Customised or special order products are also non-returnable.
If you have any questions about our return policy, feel free to reach out to us at returns@joiaclothing.com.